Shipping and Delivery
HOW LONG AFTER ORDERING IS MY ORDER SHIPPED?
We typically ship all orders within 2-4 business days. If you select Expedited Processing at checkout, we'll ship within 24-48 hours depending on which time in the day the orders are placed.
WHICH CARRIER DO YOU USE?
We ship all items with USPS. For international shipments, your local mail carrier will handle and deliver the item once it enters your country.
HOW LONG DOES IT TAKE TO ARRIVE?
At Boutopia, we strive to provide you with an exceptional shopping experience, including delivering your personalized items in a timely and efficient manner. We understand that each product may have varying production times and delivery speeds. Here, we clarify the expected delivery times for personalized message cards and personalized keychains:
Personalized Message Cards: Estimated Delivery Time:
- USA - Within 2-5 business days
- Canada - Within 4-10 business days
- Western Europe - Within 5-15 business days
- Australia/NZ - Within 5-15 business days
- Rest of the World - Within 5-20 business days
We take pride in offering swift delivery for our personalized message cards. These cards are typically processed and shipped with high priority, allowing you to convey your special messages with minimal waiting time. Please note that the estimated delivery times are calculated from the date of order confirmation.
Personalized Keychains: Estimated Delivery Time:
- USA, Australia, UK: 15 to 25 days
- Canada, New Zealand: 18 to 30 days
- Rest of the World: 15 to 45 days
Personalized keychains and the rest of the products we have require a bit more time for production and customization. These unique pieces are crafted with precision to ensure the highest quality, which may lead to a longer processing time compared to our message cards.
- The estimated delivery times are approximate and may vary based on factors such as order volume, location, and unforeseen circumstances.
- International orders may experience slightly longer delivery times due to customs processes and shipping regulations.
- Expedited shipping options may be available for both personalized message cards and keychains and the rest of our items. You can explore these options during the checkout process for a faster delivery.
We take great care to keep our customers informed of the progress of their orders. You will receive tracking information as soon as your order is shipped, allowing you to monitor its journey to your doorstep.
We want to assure you that regardless of the estimated delivery times, each product is made with the utmost care and dedication to ensure it meets our high-quality standards. We appreciate your patience and understanding as we work to provide you with the best-customized items.
I DIDN'T RECIEVE MY ORDER
Please email us: email@example.com, quoting your order number from the confirmation email/SMS message. We'll help track down your order. Alternatively, you can also Live Chat by clicking on the Bubble at the bottom right hand corner of our site.
WHAT ABOUT CUSTOMS FEES/TAXES?
We do our best to help ensure your item arrives as smoothly and quickly as possible, including labelling the package with all relevant information for customs authorities.
Changes to EU customs regulations means you may be charged sales tax (VAT) upon delivery of your order. Refer to your country tax authority for guidance on what fees are due on items shipped from the USA.
If fees are charged by customs, they are payable by the recipient.
Shipping insurance is offered at checkout. It's provided by Boutopia and covers you in case the item is lost, stolen, or damaged in transit. To make a claim, contact our support team.
Please note - shipping insurance is non-refundable once your order has shipped.